CONSUMER RIGHTS – CANCELLATION – RETURN AND REFUND TERMS

GENERAL:

• By placing an electronic order on this website, you are deemed to have accepted the pre-information form and the distance sales contract.

• Purchases are subject to the provisions of the Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation.

• Shipping costs for the purchased products will be paid by the buyer.

• Each purchased product will be delivered to the person and/or organization at the address specified by the buyer, within a maximum of 30 days. If the product is not delivered within this period, the buyer may terminate the contract.

• The purchased product must be delivered complete, in accordance with the specifications in the order, and with any warranty certificates or user manuals if available. If the sale of the purchased product becomes impossible, the seller must inform the buyer in writing within 3 days and refund the full amount within 14 days.

IF THE PURCHASED PRODUCT IS NOT PAID:

• If the buyer does not pay for the purchased product or cancels the payment in bank records, the seller's obligation to deliver the product is terminated.

PURCHASES MADE USING A CREDIT CARD WITHOUT AUTHORIZATION:

• If it is determined that the credit card used by the buyer has been unlawfully used by unauthorized persons after the product has been delivered and the product amount is not paid to the seller by the relevant bank or financial institution, the buyer must return the product within 3 days, with the shipping cost covered by the seller.

IF THE PRODUCT CANNOT BE DELIVERED WITHIN THE REQUIRED TIME DUE TO UNFORESEEABLE REASONS:

• In cases of force majeure that the seller cannot foresee, and if the product cannot be delivered on time, the situation will be communicated to the buyer. The buyer can request the cancellation of the order, replacement with a similar product, or delay the delivery until the obstacle is removed. If the buyer cancels the order, the payment will be refunded within 14 days if paid by cash. If paid by credit card and the order is canceled, the product amount will be refunded to the bank within 14 days, but it may take 2-3 weeks for the refund to be processed to the buyer’s account.

BUYER'S OBLIGATION TO INSPECT THE PRODUCT:

• Before accepting the product/service, the buyer must inspect it; damaged, broken, torn packaging, or defective products/services should not be accepted from the courier company. If the product/service is accepted, it is deemed to be in good condition. After delivery, the buyer must take care of the product/service. If the cancellation right is to be used, the product/service should not be used. The invoice must also be returned with the product.

CANCELLATION RIGHT:

• The buyer may exercise their right to cancel the contract within 14 days from the delivery of the product to themselves or the person/organization at the address they specified, without any legal or penal liability and without giving any reason, by notifying the seller using the contact information provided below.

SELLER'S CONTACT DETAILS FOR CANCELLATION NOTIFICATION:

Company Name: Oğuzhan Çalışır
Address: Esentepe Mah. Ahmet Gazi Ayhan Bulvarı No:153/13 Melikgazi-Kayseri
Email: oguzhan@ocmenergy.com
Phone: 05323005069

CANCELLATION PERIOD:

• If the purchased item is a service, the 14-day period starts from the date the contract is signed. In the case of service contracts, the cancellation right cannot be exercised if the service has started with the consumer's approval before the cancellation period ends.

• Any costs arising from the exercise of the cancellation right are borne by the seller.

• To exercise the cancellation right, the buyer must notify the seller in writing by registered mail, fax, or email within the 14-day period, and the product must not have been used in accordance with the "Products That Cannot Be Returned" section of this contract.

CANCELLATION PROCEDURE:

• The invoice of the product delivered to the buyer or a third party, (if the invoice is issued to an institution, an official return invoice must be included with the return shipment; without the return invoice, the institutional order return cannot be completed).

• The return form, along with the product's box, packaging, and any standard accessories, must be returned intact and undamaged.

RETURN CONDITIONS:

• Upon receiving the cancellation notification, the seller must return the total amount and any documents that place the buyer under debt within 10 days, and the product must be returned within 20 days.

• If the product’s value has decreased due to the buyer's fault or if the product becomes impossible to return, the buyer will be required to compensate the seller for any damages based on their fault. However, the buyer is not responsible for any changes or damages that occur due to proper use of the product during the cancellation period.

• If the buyer falls below the limit amount of a promotional campaign as a result of the cancellation, the discount gained from the campaign will be canceled.

PRODUCTS THAT CANNOT BE RETURNED UNDER THE CANCELLATION RIGHT:

• Products that are customized or clearly tailored to the buyer's personal needs, products that cannot be returned due to hygiene or health reasons once opened, perishable goods, and products that might expire are not eligible for returns after delivery. These include, but are not limited to, cosmetics, personal care items, innerwear, swimwear, makeup products, single-use items, products with opened packaging, products that cannot be separated from others by nature, and items like newspapers, magazines, and digital content.

• Products such as cosmetics, personal care items, innerwear, swimwear, books, and software or program copies can only be returned if their packaging has not been opened and they are unused.

DEFAULT AND LEGAL CONSEQUENCES:

• If the buyer defaults on their payment made with a credit card, they agree and acknowledge that they will be responsible for the interest according to the credit card agreement with the bank. The bank may pursue legal actions and charge the buyer for any expenses or attorney fees incurred, and the buyer will be responsible for compensating any damage the seller suffers due to the delayed payment.

PAYMENT AND DELIVERY:

• The buyer can make payments via bank transfer or EFT to the following account:
  TR450011100000000106599206
  QNB Finansbank (TL).

• Credit card payments can also be made online, with options for single payment or installments. Payment will be charged to the buyer’s credit card at the end of the order.

4o mini